ERA has signed the largest contract ever for its MasterCare services for a surveillance system at Kuala Lumpur airport

- Pardubice, Czech Republic

ERA announced that it has been awarded a contract to provide advanced “system assurance services” of its previously installed MLAT system at Kuala Lumpur International Airport (KLIA) in Malaysia. The contract was assigned by the Malaysian ANSP Department of Civil Aviation as a result of a tendering process, which ERA successfully won in April.

This package of the best services is entitled MasterCare Premium and is an integral part of the ERA product portfolio offered to all ERA customers. The actual contract is the largest Mastercare order ever obtained and will last for three years up until May 2020. MasterCare assurance services address the entire system including the hardware, firmware and software to ensure ERA’s systems operate at peak performance. ERA will cooperate on the system maintenance with the local company ZETRO Services.

The surface airport multilateration system at KLIA was installed in 2007, extended in 2012 and consists of 55 stations. There are also 200 SQUID squitter beacons for vehicle tracking in use at the airport. The MasterCare program maintains the safety of all systems with the following processes: obsolescence management, spares stock management, repair management, a tailored training program and on-site inspections and preventive maintenance including a 24/7 help desk and delivery of the new module within 30 days. 

MasterCare is a complete portfolio of services and a comprehensive range of assurance offerings that can be customized for each customer, deployment site and service level requirements. Malaysia is a tropical climate country and the surveillance system consequently faces numerous harsh weather challenges, it has to be completely redundant. ERA guarantees the prevention of any possible unpleasant complications as well as maintenance on a high technical level throughout the life cycle.

MasterCare provides customers with the industry’s most experienced engineers and longest track record of managing operational surveillance systems to protect their investment. ERA’s help desk technicians provide diagnosis, tracking, resolution and if necessary prompt escalation to ERA engineers. The program provides customers with the services that their mission-critical surveillance systems demand. 



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